Navigating Campus Crisis: Empowering Student Affairs Officers in Decision-Making in Response to Global Uncertainties
Abstract This study investigated experiences and decision-making strategies of Student Affairs Officers (SAOs) facing significant crisis at a Sino-foreign cooperative university during the COVID-19 pandemic. Using habitual decision-making and 4 R crisis management frameworks, the study examined how SAOs navigated crisis management, anticipated student needs, and exercised decision-making authority. Findings highlight the importance of empowering SAOs through shared governance and contingency planning to enhance their capacity for managing future crises and supporting sustainable internationalization. ...